Refund policy

Effective Date: 16 April 2026

Welcome to gadgetbymom.com. We value your trust and aim to provide high-quality Home & Kitchen products along with a smooth shopping experience. This Return and Refund Policy outlines the terms and conditions regarding returns, refunds, replacements, and cancellations for purchases made through our website.

By placing an order on our website, you agree to the terms mentioned in this policy.

1. General Return Policy

At gadgetbymom.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or replacement under the conditions stated below.

We accept returns only in the following cases:

  • The product is damaged during transit
  • The product is defective or not working properly
  • You received the wrong product
  • The product is missing parts or accessories

To be eligible for a return:

  • The request must be raised within 7 days of delivery
  • The product must be unused, in original condition
  • The product must be returned with original packaging, tags, and invoice

2. Non-Returnable Items

Certain products are not eligible for return due to hygiene, safety, or operational reasons. These include:

  • Used or damaged products (not due to our fault)
  • Items without original packaging
  • Products returned after the allowed return window
  • Items marked as “Non-Returnable” on the product page
  • Personal use items like kitchen tools after usage

We reserve the right to reject any return request that does not meet our policy conditions.

3. Return Request Process

To initiate a return, please follow the steps below:

  1. Email us at gadgetbymom@gmail.com
  2. Provide:
    • Order ID
    • Product name
    • Reason for return
    • Clear images or videos of the product (mandatory for damaged/defective items)
  3. Our support team will review your request within 2–3 business days
  4. Once approved, return instructions will be shared

Please do not send products back without approval, as they may not be accepted.

4. Reverse Pickup / Self-Shipping

Depending on your location, we offer two return methods:

a) Reverse Pickup

  • Our courier partner will pick up the product from your address
  • Available in selected serviceable areas

b) Self-Shipping

If reverse pickup is not available in your area:

  • You must courier the product to our address:

Address:
Muruli Dangal, Mollarpur
Birbhum, West Bengal – 731216

  • Ensure proper packaging to avoid damage
  • Share the tracking details with us via email

Note: Shipping charges for self-returns may be reimbursed (up to a reasonable limit) if the return is due to our error.

5. Refund Policy

Once we receive and inspect the returned product, we will initiate the refund.

Refund Conditions:

  • Product must pass quality inspection
  • Product must match return approval details

Refund Timeline:

  • Refund will be processed within 5–7 business days
  • It may take additional 3–5 days to reflect in your account

Refund Methods:

  • Prepaid Orders: Refunded to original payment method
  • Cash on Delivery (COD): Refund via bank transfer or UPI (details will be requested)

6. Replacement Policy

We offer replacement instead of refund in the following cases:

  • Damaged product
  • Defective product
  • Wrong item delivered

Replacement Terms:

  • Replacement is subject to product availability
  • If unavailable, a full refund will be issued
  • Replacement will be processed within 3–5 business days

7. Cancellation Policy

Order Cancellation:

  • Orders can be cancelled within 12 hours of placing the order
  • Once shipped, cancellation is not allowed

How to Cancel:

Refund for Cancelled Orders:

  • Processed within 5–7 business days

8. Damaged or Defective Products

If you receive a damaged or defective product:

  • Report within 48 hours of delivery
  • Provide clear unboxing video and images as proof

Without proper proof, claims may not be accepted.

9. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your bank or payment provider
  3. If still not resolved, contact us at gadgetbymom@gmail.com

10. Exchange Policy

We currently do not offer exchanges for reasons like:

  • Change of mind
  • Wrong selection by customer

However, exchanges may be allowed only for defective or damaged products.

11. Return Shipping Charges

  • Free return shipping for damaged, defective, or incorrect products
  • For other cases, shipping charges may be borne by the customer

12. Important Notes

  • Returns without prior approval will not be accepted
  • Products must be securely packed before returning
  • gadgetbymom.com is not responsible for items lost during return shipping
  • Refund or replacement decisions are subject to internal quality checks

13. Fraud Prevention

To prevent misuse:

  • We may reject returns if fraud or abuse is suspected
  • Frequent return requests may be flagged
  • Customers providing false claims may be restricted from future purchases

14. Contact Information

If you have any questions about our Return & Refund Policy, feel free to contact us:

Store Name: gadgetbymom.com
Email: gadgetbymom@gmail.com
Phone: 7872467060
Address:
Muruli Dangal, Mollarpur
Birbhum, West Bengal – 731216

GST No: 19FPFPA6875E1ZO

15. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

We encourage customers to review this page periodically.

Final Note

At gadgetbymom.com, we are committed to delivering quality Home & Kitchen products and ensuring a hassle-free shopping experience. This Return & Refund Policy is designed to be transparent and fair for all customers.