Shipping policy

Welcome to GadgetByMom.com. We are committed to delivering your Home & Kitchen products in a safe, timely, and efficient manner. This Shipping Policy outlines all the important details regarding order processing, shipping timelines, delivery procedures, charges, and other essential information to ensure a smooth shopping experience.

1. General Information

At GadgetByMom.com, we strive to provide a seamless and reliable shipping experience for all our customers across India. By placing an order on our website, you agree to the terms and conditions mentioned in this Shipping Policy.

Business Details:

  • Store Name: GadgetByMom.com
  • Category: Home & Kitchen
  • GST Number: 19FPFPA6875E1ZO
  • Email: gadgetbymom@gmail.com
  • Phone: 7872467060
  • Address: Muruli Dangal, Mollarpur, Birbhum, West Bengal – 731216

2. Order Processing Time

All orders placed on GadgetByMom.com are processed within 1–3 business days (excluding Sundays and public holidays).

  • Orders placed before 2:00 PM are usually processed the same day.
  • Orders placed after 2:00 PM will be processed the next business day.
  • During high-demand periods such as sales, festivals, or promotional events, order processing may take slightly longer.

Once your order is processed, it will be dispatched from our warehouse and you will receive a confirmation message along with tracking details.

3. Shipping Time & Delivery Estimates

We deliver across India using trusted courier partners. The estimated delivery timelines are as follows:

  • Metro Cities: 3–5 business days
  • Tier 2 & Tier 3 Cities: 4–7 business days
  • Remote Areas: 5–10 business days

Please note:

  • Delivery timelines are estimates and may vary depending on your location, courier availability, and external factors.
  • Unexpected delays due to weather conditions, strikes, or logistics issues may occur.

4. Shipping Charges

We aim to keep our shipping costs transparent and affordable:

  • Free Shipping: Available on selected products or orders above a certain value (as mentioned on the website).
  • Standard Shipping Charges: Applicable on certain orders depending on product weight, size, and delivery location.
  • All applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for most locations across India.

  • COD availability depends on your PIN code.
  • A small COD handling fee may be applicable.
  • Customers are requested to keep the exact amount ready at the time of delivery.

Note: We reserve the right to disable COD for certain orders or locations at our discretion.

6. Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS or email.

  • You can track your order using the tracking link provided.
  • If you do not receive tracking details within the expected time, please contact us at gadgetbymom@gmail.com.

7. Delivery Process

Our delivery partners will attempt to deliver your order to the address provided at checkout.

  • Please ensure that your address and contact details are accurate and complete.
  • Delivery will be attempted up to 2–3 times.
  • If you are unavailable during delivery, the courier may contact you or reattempt delivery.

If the package is returned to us due to incorrect address or failed delivery attempts, re-shipping charges may apply.

8. Delayed or Lost Shipments

While we strive to deliver all orders on time, delays may occur due to unforeseen circumstances.

  • If your order is delayed beyond the expected timeframe, please contact our support team.
  • In case of lost shipments, we will investigate with our courier partners and provide a resolution (replacement or refund) as applicable.

9. Damaged or Tampered Packages

We take utmost care in packaging your products securely. However, if you receive a damaged or tampered package:

  • Do not accept the delivery if the package appears visibly damaged.
  • If accepted, please record an unboxing video as proof.
  • Contact us within 24 hours of delivery with evidence.

We will review your request and take appropriate action, including replacement or refund.

10. Partial Deliveries

In some cases, your order may be shipped in multiple packages.

  • This usually happens when products are sourced from different warehouses.
  • You will receive separate tracking details for each shipment.

Please do not worry if you receive items separately—your complete order will be delivered.

11. Address Changes

If you need to change your shipping address:

  • Contact us immediately after placing the order.
  • Address changes can only be made before the order is shipped.

Once shipped, we may not be able to modify the delivery address.

12. International Shipping

Currently, GadgetByMom.com does not offer international shipping. We only deliver within India.

13. Refused or Undelivered Orders

If a customer refuses to accept the order or the order is undelivered due to incorrect information:

  • The order will be returned to our warehouse.
  • Shipping charges (if applicable) are non-refundable.
  • Additional charges may apply for re-shipping.

Repeated refusal of COD orders may result in restriction of COD services for that customer.

14. Shipping Restrictions

Certain products may have shipping limitations due to:

  • Size or weight restrictions
  • Delivery location accessibility
  • Legal or regulatory requirements

In such cases, we will inform you promptly and offer an alternative solution.

15. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping details
  • Being available to receive the package
  • Verifying the condition of the package upon delivery

Failure to comply may affect delivery success and eligibility for claims.

16. Contact Us

If you have any questions or concerns regarding shipping, feel free to contact us:

  • Email: gadgetbymom@gmail.com
  • Phone: 7872467060
  • Address: Muruli Dangal, Mollarpur, Birbhum, West Bengal – 731216

Our support team is always ready to assist you.

17. Policy Updates

GadgetByMom.com reserves the right to update or modify this Shipping Policy at any time without prior notice.

  • Changes will be effective immediately upon posting on the website.
  • We encourage customers to review this page regularly.

18. Final Note

We value your trust and strive to deliver the best shopping experience possible. Our goal is to ensure that your Home & Kitchen essentials reach you quickly, safely, and hassle-free.